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Post by Fusion on Nov 13, 2007 17:13:39 GMT -5
This time around, it has to do with the PS3 itself, as well as Sony. Based from this: Dust voids PS3 WarrantyI quote this line from the Warranty of the PS3. I will rip apart this line of Sony's "Warranty": - Acts of God. Um... What? So if it's damaged by the Earth's natural causes it is not under warranty? How nice to know I'll have to pay $599 in addition to home repair costs just to be able to use the PS3 again.
- Misuse, Abuse, Negligence... Don't all of those terms mean the same thing?
- Wear and tear. So if the Blu-Ray drive goes out 3 weeks after I bought it I -cannot- return it period? What kind of bullcrap is that!?
- Unreasonable Use. Why the heck is this even in here? I'm not gonna use this flimsy piece of junk as a baseball bat, am I?
What does this state? Even if it's DEFECTIVE you can't return it. Why? They can put it under 'Wear and tear' with ease. Sony is trying to scam you out of a decent warranty, obviously. And the fact even DUST can void the warranty lends out that there's a serious design flaw.
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Post by Professor Fann on Nov 13, 2007 21:57:05 GMT -5
You know, mister Grounder, every product I tend to buy, I always read the manual. Always. And the following clause:
(D) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP
Has always been one of the central rules of the conditions for us buyers to receive the product. Regardless the product.
Or I could be wrong.
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Post by Reaver on Nov 14, 2007 2:13:13 GMT -5
... no. You HAVE to be wrong, that line alone voids the varranity... <_< I don't think its a design flaw.. if it was they'd actually ignore it..
So thats how they plan on getting back the money they spent on making the console...
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Post by Professor Fann on Nov 14, 2007 2:37:09 GMT -5
How biased your argument is. And without solid theory.
These policies are common in many electronic products. It's simply due to the fact taht you are the buyer and now you bear sole responsibiity for whatever mishap occurs. It's your own fault, not Sony unless they legally apologize and they would have made the wisest action in teh industry - massive recalls. The policies are merely to cover a wide range of insane acts humans are capable of commiting as well as many other outside natural occurances.
Many electronic gadgets have as a standard policy included the clause "Acts of God" as part of their warranty processes. Should a tornado strike your house and destroyed your PS3, or any other goods for the matter, it is not your fault, nor is it Sony's fault. In this case, it can't be helped if you can't save the PS3. Your life is more important than a huge gadget.
Misuse, abuse and negligence can be seen in many different points of view. Indeed they mean the same, but they also can vary from degree to degree. Here it is up to human responsibility to ensure the product is not faulted due to abuse. Sony cannot prevent you from using the PS3 to smash your own head, right?
Wear and tear seems to me to be more of natural decay or degradation. That you should probably leave it to the mechanic to handle. If you are thinking of blaming Sony for the terrible Blu-Ray drive, and if you know htey are wrong and that is widely proven, the only deserving action they should get from you is a simple customer boycott. Who the heck asked you to buy the PS3 in the first place, when you knew it's faulty? The blame is on you.
Unreasonable use - well, in another degree it's the same as misuse and abuse, then again as I said, the warranty policies is meant to cover a wide range of human insanity acts. Again Sony cannot stop you if you used the PS3 to kill someone.
I await a more mature and elaborate reply.
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Post by Reaver on Nov 14, 2007 4:52:27 GMT -5
... how's "You'r a douche" for mature? As Fusion already said: - Wear and tear. So if the Blu-Ray drive goes out 3 weeks after I bought it I -cannot- return it period? What kind of bullcrap is that!?
What does this state? Even if it's DEFECTIVE you can't return it. Why? They can put it under 'Wear and tear' with ease. If the damn thing goes kaput due faulty hardware you can't get a new one. Wait, then what the hell is the warranity for!? What ever the cause is you can't get your money back OR a replacement. If that line is indeed in every electronic appliance, the whole warranity americans have is scam. Is this solid enought?
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Post by Professor Fann on Nov 14, 2007 5:38:49 GMT -5
Hm... I'm glad I come from a place where they handle technical problems and warranties well.
I read the article that Swim posted properly, and it seems ridiculous that they had allowed dust to clog up the PS3 and deny the buyer his waranty rights. Which is strange and stupid. Probably you're right about the scam concerning the warranty part, but this case seems to me that only this section of the Sony divison fails with management corruption.
Alright, back to the issue at hand. After thinking thoroughly, I realize that I come from a culture where we tend to diss the warranty and we are lacking in warranty awareness, due to the fact that we do not report directly to the Sony branches for faults. However, here we tend to head towards simple unlicensed shops which repair the consoles faster than the bureaucratic red tape.
Hm .... indeed in this part of the issue of wear-and-tear, I admit that you guys are right for blaming the Sony people for the mismanagement of consumer care.
However, I solidly believe now that this case is ONLY for Sony, not the rest of the consumer industry. It'd be interesting to hear other cases besides Sony where the product warranty is voided in any way possible.
Very solid example. I like that. I concur. But really, I come from a culture where we diss the warranties and seek unofficial assistance. My sympathies to the PS3 consumers.
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Post by RELLIK on Nov 14, 2007 13:14:37 GMT -5
whatever, if i get a ps3 i get it at futureshop. snap my headphones in half--over the counter exchange. dont think ive been denied anything for repair/replacement.
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ReaperEX
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Post by ReaperEX on Nov 14, 2007 15:24:12 GMT -5
Yeah Futureshop is a good place to buy stuff, and they'll try to fix your stuff or tell you where you can get better help.
I guess they put that in there to, like one of you said, to get back the money they made. So really, all you need to do is either: 1) Find someone to fix it other than who you bought it from 2) Check if you can get it fixed where you bought it 3) Be extra careful and take good care of it.
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Post by Nightmare on Nov 14, 2007 15:28:49 GMT -5
Wait, so the system being defective voids the warranty? Isn't that what, like, a warranty is for? XD
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Post by viruszero on Nov 14, 2007 15:36:51 GMT -5
If it's faulty workmanship then it is covered. But wear and tear means if in 6 years down the road the system gives out then you can't get a new one under the warrantee. (Electronics, unlike some car parts, don't have lifetime warrantees.)
I'm sure that if you read your xbox's/gamecube's/ps2's/revolution's/xbox 360's warrantee you'll find the exact same line some where. Basically it's drafted as a catch all from you doing stupid stuff with your console then demanding repairs.
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Post by Nightmare on Nov 14, 2007 15:43:20 GMT -5
No, the warranty expiring would cover the "long period of time" issue. Why would they list "wear and tear" reffering to 6 years from now or so, if the warranty is only good for like 6 months to a year?
But the PS3 SHOULD last 6 years and more. It's supposed to be cutting edge technology. My NES, SNES, N64, and GameCube all still work, while the PS3 sits there breaking and catching fire after like a month. It's really quite sad. -.-;
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Post by Professor Fann on Nov 14, 2007 21:54:41 GMT -5
I guess they put that in there to, like one of you said, to get back the money they made. So really, all you need to do is either: 1) Find someone to fix it other than who you bought it from 2) Check if you can get it fixed where you bought it 3) Be extra careful and take good care of it. Hah hah. Exactly how we frequently do things here. Since we tend to diss the warranties of eletronic goods a lot. And for the moment, I concur that the Wear and Tear line of the warranty and the current "dusty" situation is nonsense.
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Post by ReaperEX on Nov 15, 2007 16:13:16 GMT -5
Yeah, if it honestly says that on a PS3, then that's f***ed up. People are prone to do that, so if you do something to it, then it's just a waste of money. They might as well stop making things if they say that...
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Post by Professor Fann on Nov 15, 2007 23:49:20 GMT -5
Or the entire problem could have been stopped at the root of production - less red tape and bureaucracy, more polite staff, clear-cut-no-nonsense-delay procedure, enahnced manufacturing and safety seals. But that alone can never help its price go down.
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Post by Reaver on Dec 5, 2007 4:12:22 GMT -5
if they just took the friggin Bluray out their money problems would be over... <.<
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